No refunds within 24 hours of departure unless the activity operator cancels the activity due to waterway, road or weather conditions. Otherwise, refunds are granted solely at the discretion of the payee according to the activity operator's cancellation policy. Refunds may only be obtained from the payee.

TOURS:
PLEASE ENSURE YOU ARRIVE AT LEAST 10 MINUTES PRIOR YOUR BOOKED TOUR TIME. YOU NEED TO CHECK IN FOR YOUR TOUR WITH OUR STAFF AT THE FRONT COUNTER. THE TOUR TIMES ADVERTISED ARE THE TIME THE TOURS START.

Both the activity operator and any agent (including their respective employees, agents, officers and directors) exclude, to the fullest extent possible under law, all and any liability for any loss, damage or injury (whether direct or indirect or consequential, however arising) suffered by the Guest or any person associated with the Guest in relation to the booked activity. All activities have elements of risk and all guests undertaking any Activity do so voluntarily and at their own risk. To the extent permitted by applicable laws, all warranties, representations and implied terms are also excluded. The activity operator reserves all rights to cancel any Activity at its discretion for (but not limited to) any of the following reasons: a) waterway, road or weather conditions; b) lack of numbers participating in the Activity; c) unsuitability of Guest(s) due to reasons such as age, ill health, poor fitness, intoxication or any other reasons rendering a Guest unsuitable or unfit to participate in the Activity; d) any other circumstances which are beyond the reasonable control of the activity operator. All Guests agree to adhere to any instructions in relation to the Activity from the activity operator at all time.

The floor has also been treated with anti-slip coating, however the hatchery is a wet environment. Care must be taken when walking though the hatchery under the supervision of the Guide. It is important that children are supervised at all times by a parent or guardian.